Terms & Conditions
Welcome to Throne London Ltd, please read these terms and conditions carefully before ordering any Products (“Products”) from www.thronelondon.co.uk (“Website”). These terms and condition apply to all sales transactions conducted with Throne London.
We reserve the right to adjust any product prices, specifications and availability at any time without notification. Any revisions to this subject matter, or product details supersede all listed in previous publications or agreements.
You should understand that by ordering any of our Products, you agree to be bound by these terms and conditions. You should print a copy of these terms and conditions for future reference.
1. Information about us:
1.1 We are registered in England and Wales under company number 12399811 and with our registered office and trading address at Unit 7 Sarum Complex, Salisbury Road, UB8 2RZ. Our registered VAT number is 341439022.
2. Your status:
2.1 By placing an order through our Website, you warrant that.
2.2 You are legally capable of entering into binding contracts.
2.3 You are at least 18 years old.
3. Contract – Basis of provisions of Goods/Service
3.1 These Terms and Conditions of Sale (Agreement) apply to all customer orders/contracts between Throne London Ltd and Subcontractors (we/us/our), and the Client (you/your), and concerns all sales of products and services.
3.2 Any sales order placed with us either verbally, in writing, via purchase order or electronic communication is accepted as official and binding and is subject to our Terms & Conditions.
3.3 Any clerical, typographical or other error or omission in any sales quotations, literature, price list, invoice, acceptance of offer or other documents issued by us is subject to correction without any form of liability on our part.
4. Product Specifications
4.1 We reserve the right to make any changes to the Product specifications (external and/or internal) and any other changes where necessary;
4.2 We try to show Products on the Website and in our brochure as accurately as possible. However, sometimes slight variations may occur. For example the colour of the Product may vary in accordance with the settings of your computer, monitor, software or printer from the colour of the actual Product you receive.
4.3 Goods supplied may differ from those advertised or on display. Unless specifically agreed with you, the Products supplied are of equal value, appearance and functionality. If there are any substantial variations, they will be highlighted on the display model.
4.4 Other materials such as wood, metal, glass and stone may be subject to variances in appearance and any images submitted are to be used as a guide only.
4.5 We will do our upmost to match the finish and colour of any Customer samples provided or those chosen, but variations in both colour and texture might occur due to the nature of hand finishing.
5. Measurements & Dimensions
5.1 We require the measurements of all Products made by us to be as accurate as possible but are nevertheless approximate.
5.2 All sizes of Products specified are approximate only. As most of our Products are hand-made, their actual sizes can be up to 2 cm larger or smaller than specified on the Website due to the bespoke hand-made production, and we ask you to take account of this when carrying out your measurements and/or considering whether to purchase a particular Product.
5.3. The Company accepts no liability in respect of goods ordered by the buyer/customer being of dimensions unsuitable for the Customers premises or if access to the Customers premises is impossible or impracticable.
5.4. If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct. You can find useful information on how to measure in our brochure or on our website, or simply contact us.
6. VAT
6.1 All products are subject to VAT at the prevailing rate.
6.2 No VAT is charged on goods shipped directly to countries outside of the EU on the provision that Throne London receives the correct export documentation from the shipping company within one month from the date of the balance invoice.
6.3 VAT is payable on all sales to other EU countries unless the buyer is VAT registered (subject to a valid VAT registration number being provided by the client).
7. Price and payment
7.1 The price of any Products will be as quoted on our Website, except in cases of obvious error (for example £0). We reserve the right, in any event, to also cancel and refund any orders we receive which contain Products sold at incorrect prices.
7.2 The prices of the Products include UK VAT at the prevailing rate (currently 20%) but exclude delivery costs to some locations e.g. Scotland, Cornwall and Devon. Delivery costs are then added to the total amount due as set out in our Delivery Guide based on your geographic location.
7.3 If the customers chooses to purchase outside of the website such as via a quotation we require a 50% deposit payment in order for work to commence.
7.4 We require full cleared balance payment one working week before original dispatch date of Goods.
7.5 We provide, as quickly as possible, an approximate week commencing delivery date. One week prior to this date, the full cleared balance payment of any remaining amount is due. We will only be able to confirm your actual delivery date once we receive the balance of any remaining amount in cleared funds.
7.6 Payment for Products can be made by cheque, BACS transfer, credit and debit card.
7.7 Price Promise: We will do our best to match cheaper pricing. Product(s) must however be identical and produced from the same supplier. Products must be offered by comparable businesses (not auction sites and online only businesses!) We reserve the right to decline.
8. Delivery & Installation
8.1 Delivery will be made to the address specified when you complete the order.
8.2 It is your responsibility to ensure the goods delivered are as ordered, and that they are of satisfactory quality within the same day of delivery.
8.3 We strongly recommend you check that the description and quantity of the good(s) is correct per the delivery note. In the event of any discrepancy, you must notify us immediately on the delivery date, before the goods are used in any way.
8.4 When you accept your delivery please be sure to sign the delivery note. The customer or customers agent shall inspect the goods immediately upon delivery. Unfortunately writing, “unchecked” or “unexamined” is not acceptable. If the item is damaged, please keep the packaging. All claims for damage or loss must be on the day of delivery.
8.5 We do not accept any liability for delays caused by circumstance beyond our control.
8.6 For easier delivery, we can manufacture the furniture for on-site assembly in case there is restricted access to your premises. However, it is vital that you provide us with this information when placing the order because later changes to the design are subject to charges.
8.7 In the event of delivery dates being delayed by the client, storage charges will be charged at a rate of 2% of the total sales order value per week after the initial 14 days planned delivery date. All quotations do not include for the storage of items on our premises.
8.8 If access to the premises outside or inside is restrictive/difficult and incurs additional time on site, other than that already agreed site visit charges, the client will be charged accordingly.
8.9 Any attempted and failed deliveries, including cancellations made within 48hrs of the planned delivery may be charged to the client.
8.10 You, the client, must notify us of any site access restrictions that may cause a failed delivery of goods. If goods are delayed or failed for delivery due to access restrictions, or due to high level floor access not notified in writing, you will be liable to additional charges.
9. Returns and Refunds
9.1. When you return a Product to us because you have cancelled the Contract within the statutory fourteen-day cooling-off period, once the Product is back with us and has been QC checked, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which we receive the Product back from you or, if earlier, confirmation of return. If returned, Products must be returned to us in an acceptable saleable condition at the buyer’s cost, and we reserve the right to reasonable deductions from the refund amount to you if there are signs of wear and/or damage to the Products.
9.2 If you discover any product fault due to poor manufacture we will repair or replace the furniture at no cost to you. We will only replace items as “like for like,” which means you cannot change size, fillings or fabric. This guarantee does not include normal wear and tear. Changes may be made at an additional cost, please request a quote from one of our representatives.
9.3 Bespoke products made specifically for you (Both Consumer and Retail//Trade), either in size, colour and/or with fabric/leather changes, will NOT be refunded or cancelled unless they are faulty after the initial order has been placed/paid for in full or part. These products are produced specifically for you. If you have any questions or concerns relating to this then please call or email us before placing any orders. Our decision will be final and we hope you understand why we have to highlight this.
9.4 We reserve the right of discretion to accept/refuse the return of any Products supplied.
9.5 It is not possible to cancel any order for Bespoke Products either prior to or after delivery. Any requests to cancel standard product orders after receipt as may do so with the incurrence of a 25% administration fee. This fee is entirely at our discretion.
10 Fabrics & Leathers
10.1 When supplying COM (fabric) or COL (leather) to Throne London, it is the client’s responsibility to ensure that all materials supplied are suitable for upholstery of furniture and the specific products selected. All fabrics or leathers supplied must be compliant with the required British Fire & Safety Regulations Act, including CRIB5 treatments for Commercial use.
10.2 Where possible, the application of an inter-liner option can be applied but will be subject to extra charges.
10.3 We will not be held liable for any delays of fabric/leather order deliveries, or costs associated due to these delays. Sales order production can only commence upon receipt of all fabrics and/or leathers required.
10.4 We will not be held liable for any flaws or defects in COM (customer’s own material) or COL (customer’s own leather) provided at any stage and cannot inspect fabrics or leathers supplied by the customer or your providers. We will not be held liable for any costs or damages associated to delayed deliveries or damaged goods.
10.5 Fabric batches and leather hides can vary because there may be slight variations in batches. Colour is the most common variation – though the variation is often very slight or close to negligible. Some fabrics are more susceptible to colour changes than others, with leather often prone to natural scars and marking.
10.6 While we guarantee to make all furniture in your order from the same batch, we cannot guarantee subsequent orders will match the original.
10.7 We cannot accept responsibility for fading or discolouration due to direct or indirect sunlight exposure. Sunlight affects fabrics differently, however, direct or indirect sunlight will always affect fabric colour. Darker fabrics are likely to fade and discolour more than light. Also, different fabrics, whether dark or light, are likely to discolour or fade at different rates.
10.8 We cannot accept responsibility for fading or discolouration, due to contact or exposure with any chemicals applied directly or sprayed nearby. Please be aware that certain aerosol sprays, mainly odour and nicotine neutralisers, contain chemicals that may react badly with fabric dyes (these sprays should warn against using them close to upholstery without first covering it).
10.9 All fabric and leather orders are required to be paid in full at the placement of order.
11. Bespoke Orders
11.1 Bespoke designs must be accepted and confirmed by you in writing before production can begin, this is to avoid any misunderstandings between the parties.
11.2 We will provide you with an estimate of the time it takes to complete a particular job depending on the complexity of the design and the materials to be used.
11.3 If you provide us with an image, we cannot guarantee an exact match unless it is accompanied with complete technical drawings.
11.4 We reserve the right to modify dimensions to ensure the functionality, look and comfort of the final design.
11.5 There may occur slight differences in dimensions due to the materials within the build. If the furniture is designed to fit a specific space, please let us know when placing the order.
12. Our liability:
12.1 We warrant to you that any Product purchased from us through our Website is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied.
10.2 Our liability for losses you suffer as a result of us breaching the Contract is strictly limited to any losses which are a foreseeable consequence of us breaching the Contract. Losses are foreseeable where they could be contemplated by you and us at the time the order is accepted by us.
10.3 This does not include or limit in any way our liability for death or personal injury caused by our negligence or under section 2(3) of the Consumer Protection Act 1987 or for fraud or fraudulent misrepresentation.
10.4 We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including but not limited to loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings or loss of data however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
